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Fixed Stuck on Loading screen

Discussion in 'Fixed issues' started by Baldeagle, Feb 11, 2018.

  1. Baldeagle

    Baldeagle New Member

    Joined:
    Feb 11, 2018
    Messages:
    3
    Game worked fine for the past 2 months on Google Pixel 2 but this morning it is stuck on loading screen everytime. I even uninstalled and reinstalled.
     
  2. Primer

    Primer Well-Known Member

    Joined:
    Jul 1, 2017
    Messages:
    836
    I have been playing a little over a year. I have had this happen a few times starting around August 2017 (last time was Feb 4th).

    Only solution seems to be wait and eventually it will work properly again. I think it is likely some sort of server communication problem. I have seen it take anywhere from a few hours to a couple days.

    Kind of sucks in the middle of a PVP season, but doesn’t seem to be any quick solutions.
     
  3. NickA

    NickA Member

    Joined:
    Jul 1, 2017
    Messages:
    39
    It happens, but rarely. I have noticed that it's enough to just stop the app from within the phone option menu, and then reopen it.
     
  4. Chiri

    Chiri Community Manager Staff Member

    Joined:
    Jun 25, 2017
    Messages:
    441
    Did this happen again?
     
  5. IntegralDevil

    IntegralDevil Member

    Joined:
    Jun 12, 2017
    Messages:
    51
    Yes!
     
  6. Guru

    Guru Active Member

    Joined:
    Mar 9, 2018
    Messages:
    152
    For me mostly the game gets stuck when waiting for rewards. I have to close the app (completely kill it) and open it again.
     
  7. Chiri

    Chiri Community Manager Staff Member

    Joined:
    Jun 25, 2017
    Messages:
    441
    Could you please tell me your devices?
     
  8. Guru

    Guru Active Member

    Joined:
    Mar 9, 2018
    Messages:
    152
    Huawei P10 plus
     
  9. Mark Engle

    Mark Engle Well-Known Member

    Joined:
    Mar 13, 2018
    Messages:
    577
    Since the most recent update, my game gets stuck on the initial loading screen several times per day. Probably 50% of the load attempts

    When I reboot my device, it loads normally.

    Playing on Android Samsung Galaxy J7 V.
     
  10. Kaine

    Kaine New Member

    Joined:
    May 19, 2018
    Messages:
    9
    The app is stuck in the updating phase and I am unable to play the game any ideas on how to fix this.?
     
  11. Guru

    Guru Active Member

    Joined:
    Mar 9, 2018
    Messages:
    152
    I get this 2-4 times a day. Sometimes in the reward screen, sometimes just on logging into the game.
    Try closing the app and running it again.
     
  12. Chiri

    Chiri Community Manager Staff Member

    Joined:
    Jun 25, 2017
    Messages:
    441
    We are investigating an issue when the game starts.
     
  13. NickB

    NickB New Member

    Joined:
    May 28, 2018
    Messages:
    9
    I've a bug into support about this. It seems to be several different issues and not just since the most recent update. Sometimes it happens in the middle of playing. Twice between winning a battle and collecting loot. Most recently it was on a LW and I didn't get the loot or any more loot wagons until BI respawned. Sometimes it does time out and give a connection error. The most recent time it gave three different sorts of errors, two that I hadn't seen before (one with error codes, and one with a prompt to contact customer support).

    However, it usually happens without an error on the full screen image with an infinitely loading spinner in the lower right. It's alsu usually when I pull it back after leaving it in the background for a while. It's hard to judge how often, but one of the forms maybe 30-50% of the times I play (~10 times a day?). It seems to help if I close the app between uses instead of leaving it in the background, but still happens when opening the app even if it wasn't in the background (maybe 10-50% as often, I'm not sure) and during play.

    When it does happen, closing the app from the running app list (I'm on Android) often fixes it for that run, but it generally happens again during that session or on the next one. If that doesn't work, force close often fixes it for that run. If that doesn't work, restarting the phone usually fixes it for a while. Today it just wouldn't work for 15-20 minutes, in spite of changing from cellular to wifi, using multiple devices, going through all of the other steps I mentioned. Then started working again for no apparent reason. As mentioned before, I think I lost the rewards for the LW I was returning from and know I didn't get another one until BI returned 12 hours later.
     
  14. Guru

    Guru Active Member

    Joined:
    Mar 9, 2018
    Messages:
    152
    Very detailed description and I can say I have exactly the same experience and I d exactly those steps to fix it, get it to work again. Thnx nickB for writing it all.
     
  15. NickA

    NickA Member

    Joined:
    Jul 1, 2017
    Messages:
    39
    I get stuck a lot lately. Almost every morning when I get my daily reward, the game is stuck on the reward screen. Kill app and restart, not the biggest problem, but still.
     
  16. Chiri

    Chiri Community Manager Staff Member

    Joined:
    Jun 25, 2017
    Messages:
    441
    We made some recent changes, is this still ocuring?
     
  17. Guru

    Guru Active Member

    Joined:
    Mar 9, 2018
    Messages:
    152
    I didn't get a frozen screen for quite some time. To me it is fixed. If I will experience it again, will let you know.
     
  18. Chiri

    Chiri Community Manager Staff Member

    Joined:
    Jun 25, 2017
    Messages:
    441
    I am moving the thread to fixed issues then.
     
  19. CaptainHowdy

    CaptainHowdy New Member

    Joined:
    Sep 4, 2018
    Messages:
    15
    Hello, I just found this post and want to say, that this is happening to me on my iPhone X. I don’t want to delete the game for fear of losing all thinformation. Please help. I would like to continue playing.
     
  20. PierreDeLePaté

    PierreDeLePaté New Member

    Joined:
    Sep 5, 2018
    Messages:
    1
    This is not fixed, happened to me first time today, September 5th 2018. Playing on an Ipad A1458. Resetting ipad, closing and reopening app is not working. Continues to return to darked out screen with loading circle at bottom right forever.
     

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