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Warning

Discussion in 'General Discussions' started by RasClart, Mar 7, 2019.

  1. RasClart

    RasClart Active Member

    Joined:
    Oct 12, 2018
    Messages:
    107
    hi guys,

    Just wanted to share...
    I bought 2500 diamonds on itunes 3 days ago, mar 4
    Just checked mycredit card earlier today saw i got charged again for the same purchase yesterday, mar 6th...
    I rang itunes & they agreed & refunded 2nd billing (it couldtake 30 days but they say it’s done & refunded)

    So no harm done but i just wanted to warn my fellow warlords to watch out, innogames does doublebill, whether accidental or not.

    Also would like innogames to tell us why they would do that...
     
    BlackAdder666 likes this.
  2. RasClart

    RasClart Active Member

    Joined:
    Oct 12, 2018
    Messages:
    107
    Bumping this because i want it to get an answer, not get buried....

    I would like a moderator to address this... relatively soon
     
  3. Arci

    Arci Community Manager Staff Member

    Joined:
    Jun 26, 2017
    Messages:
    458
    Warlord Level:
    21
    Alliance:
    WoA
    Well, charging twice for a payment is obviously not something we do on purpose. Especially this delay (the second charge after 3 days) is really weird.
    Payments are processes shared between our servers and Apple/Google, so obviously something wrong may happen in between, even if it's not that common.

    That said, please send us a ticket (from the Support button in your game settings) with all the info about the payment so we can investigate on what exactly happened to make sure it won't happen again in the future.
     
  4. RasClart

    RasClart Active Member

    Joined:
    Oct 12, 2018
    Messages:
    107
    Thanks for the response Arci... I’m sure it was accidental but it happened...
    And to be quite honest i was pretty sure it happened before xmas too but was super busy & distracted & didn’t get on it...
    I’m going to open a ticket to help u guys get to the bottom of it... (i know ur a moderator, not the money guy...all good bro!)
     
    Last edited: Mar 8, 2019

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